Sharma, A. ., P. K. . Kasar, and R. . Sharma. “Patient Satisfaction About Hospital Services: A Study from The Outpatient Department of Tertiary Care Hospital, Jabalpur, Madhya Pradesh, India”. National Journal of Community Medicine, vol. 5, no. 02, June 2014, pp. 199-03, https://www.njcmindia.com/index.php/file/article/view/1363.